Refund policy

Return & Refund Policy

At COTON KENNEL BONCO, we treat every pet as a cherished family member. To ensure the highest standards of safety and care, all sales are final once an order is completed.

1. Order & Adoption Policy

  • We kindly ask that you consider your decision carefully before placing an order.

  • As each pet is unique, we are unable to accept returns, exchanges, or refunds due to a change of mind, personal circumstances, or adjustments to a new home environment.

2. Critical Health Issues & Urgent Support

  • The health and well-being of our pets are our absolute top priority. If your pet arrives with a critical illness, life-threatening condition, or severe medical emergency, please contact us immediately via phone/WhatsApp at +82 10 5146 8230 within 24 hours of delivery.

  • In these exceptional circumstances, our team is fully committed to doing everything within our power to assist you and find the best solution.

  • Please provide clear video or photo documentation along with official veterinary reports so we can evaluate the case promptly.

3. Contact Us If you have any questions or inquiries regarding our policy, please reach out to us at +82 10 5146 8230.